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Storage discovery fails with error cannot retrieve storage connection settings on Snapcenter

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Hi All

 

I was hoping to get additional help from anyone regarding this issue which has got me pretty stumped

 

Im in the midst of setting up the Snapcenter for SQL for Windows across domain ,

 

  • When i try to configure the log directory on the hosts,  Im getting an error "Unable to find any Netapp Filesystems on the host, ensure that the SVM are configured with Snapcenter.   this is the error that i see on the logs 

2020-06-23T05:56:13.5923927-04:00 Error SDW PID=[2996] TID=[12312] Cannot retrieve storage connection setting from SMS server.

 

here's what's been done so far

 

  • The snapcenter authenticates using domain account , I have added the SVM on Snapcenter - all ok no issues as both Snapcenter Server and the storage are located in Domain A. The Snapcenter Plugin hosts are in Domain B 
  • Ive managed to add the plugin hosts and installed the Snapcenter Plugin for windows and SQL successfully 
  • The Run As name account that was used to add the hosts on Snapcenter in domain A is also being used in Domain B 
  • Im able to see and view the SQL instances and resources within them on Snapcenter.
  • the luns are able to be seen on the SQL hosts and both hosts and SVM are configured as part of the same subnet.
  • But in Snapcenter under Hosts> Disks for some reason the disks are not enumerated under the cluster name and this in turn causes the storage discovery  to fail with error cannot retrieve storage connection settings

Ive attached the logs below

 

Would really appreciate if anyone could point to me on what else im missing

Logs:

 

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] --HostDiscoveryHelper::GetStorageGraph

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] ++StorageSystemManager::GetStorageSystemId

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] SVM: archive_svm

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] ++StorageSystemManager::GetStorageSystemIdFromCache

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] SVM: archive_svm

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] UserOperationcontext: Name: admin.xxx, GroupName:, Domain:a1, RoleId:1, Role Shared:True, UserGroup ObjectType:None, IsAdmin: True, GroupId:

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] GroupId is null in ThreadLocalStorage.GroupId.

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] The SVM 'archive_svm' with User 'a1\admin.xxx' , UserGroupObjectType 'None' and Role 1 RoleObjectsShared True is not in the storage system cache.

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] The SVM is not in the storage systemId cache:

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] --StorageSystemManager::GetStorageSystemIdFromCache

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] archive_svm is missing from storage cache. Starting update from server. Thread ID: 30

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] ++StorageSystemManager::UpdateStorageSystemIDFromServer

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] UserOperationContext: admin.xxx

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] UserOperationContext Domain: a1

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] UserOperationContext RoleId: 1

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] UserGroupObjectType: None

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] Making a rest call to https://localhost:8145//SMCoreCacheService//GetStorageConnection

2020-06-23T05:55:52.5446075-04:00 Verbose SDW PID=[2996] TID=[12312] Call remote Rest API  https://localhost:8145//SMCoreCacheService//GetStorageConnection

2020-06-23T05:56:13.5923927-04:00 Error SDW PID=[2996] TID=[12312] Cannot retrieve storage connection setting from SMS server.


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